Cancellation Policy for Short-Term Rentals in Tennessee

General Cancellation Guidelines

Cancellation Terms:

Free Cancellation Period: Guests can cancel free of charge up to 30 days before arrival.

Partial Refund: Guests can cancel up to 14 days before arrival and receive a 50% refund of the total booking amount.

No Refund: Cancellations made less than 14 days before arrival will not be refunded.

Force Majeure Clause

In case of unforeseen events beyond control (e.g., natural disasters, government travel restrictions), guests can cancel at any time before check-in and receive a full refund.

Last-Minute Bookings

Bookings Made Within 30 Days of Arrival: Non-refundable.

Early Departure

Guests leaving early will not receive a refund for the nights not spent.

Reservation Changes

Date Changes: Allowed up to 14 days before arrival, subject to availability and rate differences. Changes within 14 days of arrival will incur a $50 change fee.

Guest Changes: Must be communicated at least 3 days before arrival.

Cleaning and Security Deposits

Cleaning fees are non-refundable once the guest checks in.

Security deposits will be refunded within 7 days of check-out if no damages are identified.

No-Show Policy

Guests who fail to show up by 12 PM the day after the scheduled arrival date will be charged the full reservation amount.

Special Promotions

Special promotional rates or discounts are non-refundable.

Travel Insurance

Guests are advised to purchase travel insurance to cover unforeseen circumstances leading to cancellation.

Communication

Cancellations should be through email at kimparks@gosojourney.com or the booking platform used.

Documentation for Force Majeure

In force majeure cancellations, appropriate documentation must be provided (e.g., flight cancellations, medical certificates).

Example Scenarios:

Guest A booked a rental for July 15-20 and canceled on June 15.

Full refund within the free cancellation period.

Guest B booked for August 1-5, then canceled on July 20.

50% refund within 14-30 days before arrival.

Guest C booked for September 10-15 and canceled on September 1.

No refund due to the cancellation within 14 days of arrival.

Guest D booked on July 1 for July 5-10 and canceled on July 3.

No refund as the booking was last-minute, within 30 days of arrival.

Policy Updated March 28th, 2025